OneRoofCarePrivacy Policy
Last updated: April 14, 2026
1. Controller and data we process
OneRoofCare is responsible for the personal data processed through this website. We process the data you provide when you write to us, fill in the contact form, or share additional information by email. This may include your email address, the reason for your enquiry, the content of your message, and any other information you voluntarily choose to send.
2. Purposes and legal basis
We process that data to manage your request, reply to you, keep a basic record of the conversation and, where applicable, assess steps prior to a possible relationship with OneRoofCare. When your enquiry relates to OneRoofCare services, the main legal basis will be taking steps at your request before entering into a relationship. In other cases, processing may rely on your contact request and on our legitimate interest in properly managing incoming enquiries. If you tick the optional box, we will also process your email to let you know when OneRoofCare is available, when there are important updates, or when we can offer early access, on the basis of your consent, which you can withdraw at any time.
3. Recipients and access to data
We do not sell your data. Access is limited to the team managing OneRoofCare and, where necessary, service providers acting on our behalf to host the website, analyze its use, or manage incoming enquiries. In the current workflow, enquiries may be organized manually in internal documents or restricted-access private spreadsheets.
4. Retention and security
We keep data only for as long as needed to handle the request, keep contact history, and comply with legal obligations. If you agree to hear about OneRoofCare, we will keep your email for that purpose until you withdraw your consent or we stop using that channel. We apply reasonable technical and organizational security measures, although no Internet-connected system can guarantee absolute security.
5. Your rights
You may request access, rectification, erasure, objection, restriction of processing, and portability where applicable. You may also withdraw any consent you have given without affecting the lawfulness of prior processing. If you believe we have not handled your data properly, you may lodge a complaint with the Spanish Data Protection Authority.
6. Cookies and analytics
The website enables PostHog analytics only when you accept the measurement category in the cookie banner. The site language is resolved through routing with ParaglideJS and, in the current implementation, we do not use dedicated language cookies for that purpose.
7. Contact
For any privacy-related question or to exercise your rights, you can write to hello@oneroofcare.com.